Task 1 (General): Letter of Complaint to a Hotel

Study the prompt and the model, then practise the same structure.

The Question

You recently stayed at a hotel for a work trip and were not satisfied with your stay. Write a letter to the hotel manager. In your letter: explain why you were staying at the hotel, describe the problems you experienced, and say what you would like the manager to do. Write at least 150 words.

Model answer

Dear Sir or Madam,

I am writing to express my dissatisfaction with a recent stay at your hotel. I was a guest in room 214 from 3 to 5 June, having booked with you because of your central location during a three-day business conference nearby.

Unfortunately, the stay fell well short of what I had expected. On the first night, the air conditioning in my room did not work, and despite two calls to reception, no one came to repair it. As a result, I slept badly before an important meeting. To make matters worse, the breakfast advertised as included in my booking was not available on either morning, forcing me to find a café before each early start.

Given these problems, I feel a partial refund would be appropriate, and I would ask you to honour the breakfast that I had already paid for. I would be grateful if you could look into these matters and reply within two weeks.

Yours faithfully,

Daniel Costa

How this answer scores

Choose the right tone: a complaint to a manager you don't know should be polite but formal.
Open with 'Dear Sir or Madam' and close with 'Yours faithfully' when you have no name.
Cover all three bullet points, ideally one short paragraph each.
End with a clear, reasonable request rather than just expressing anger.

Practise — write your own

Try the same prompt yourself, then compare with the model above.

Your draft0 words · aim for 150

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